Saudi Arabia’s Hajj minister to inaugurate grand symposium. The symposium will be attended by scholars and intellectuals from the Kingdom and Muslim countries The two-day event is called “Hajj after the Pandemic. (Rituals and Care) Saudi Arabia’s Minister of Hajj and Umrah Dr. Tawfiq Al-Rabiah will inaugurate the 46th edition of the Grand Hajj Symposium on Sunday, Saudi Press Agency reported.
The symposium, called “Hajj after the Pandemic… Rituals and Care,” will be attended by scholars and intellectuals from the Kingdom and Muslim countries.
The event will last two days and Al-Rabiah will speak at the opening session.
Other speakers include the President of the General Presidency for the Affairs of the Two Holy Mosques Dr. Abdulrahman Al-Sudais, Algerian Minister of Religious Affairs and Endowments Youssef Belmahdi, Pakistani Minister of Religious Affairs and Interfaith Harmony Mufti Abdul Shakoor, and Jordanian Minister of Awqaf, Islamic Affairs, and Holy Places Dr. Mohammed Ahmed Al-Khalayleh.
The ministry aims to highlight the role that the Kingdom has played in serving Hajj and pilgrims since the inception of Saudi Arabia and to highlight the most important achievements, pioneering projects and successive developments in the holy sites that serve Muslims.
Program launched to measure pilgrims’ satisfaction during Hajj
Guests will be assigned incognito to help evaluate Hajj services according to a pre-studied scientific methodology
JEDDAH: The Saudi Ministry of Hajj and Umrah has launched a performance initiative aimed at measuring pilgrims’ satisfaction with service provision during this year’s Hajj season.
Assistant deputy minister of Hajj and Umrah, Hesham Saeed, signed a joint cooperation agreement with the acting secretary-general of the coordination council, Dr. Abdullah Al-Muwaihi, in relation to the program.
Al-Muwaihi said the monitoring scheme would involve measuring quality-of-service performance and beneficiary satisfaction, while also including an incognito guest program, all designed to improve and enrich worshippers’ spiritual experience.
Under the incognito initiative, Saeed said a designated guest would, “serve as a pilgrim under the mission, who lives the full experience of Hajj, starting from the country of the pilgrim, passing through the holy sites, and performing the rituals until they return to their country.
“The assigned incognito guest will be living all the details, seeing what contact points they pass through and will give an evaluation according to a pre-studied scientific methodology regarding the measurement criteria,” he added.